Loan Payments & Servicing Info

Mortgage Payment FAQs

If you are having trouble making your payments and need financial assistance as a result of the hardship due to COVID-19, Please access online: to register and apply for assistance or you can call 866-397-5370 toll-free for our Loss Mitigation Department.

Our phones are experiencing long delays and the website is showing a quicker access for our Loss Mitigation Teams. Please be patient as we are trying to touch everyone who is attempting to communicate with us during this national pandemic.

If your loan just closed or has not sold yet (Loan is being serviced by LeaderOne/Corporate in KS):

Please email or call (855) 320-9160 M-F 9a-6p EST to discuss your options.

If your loan is newly originated, you can review your loan information using the link below:

If your loan is newly originated, you can make your payments out to:

LeaderOne Financial Corporation
Attn: Servicing
7500 College Blvd. Suite 1150
Overland Park, KS 66210

*Please add your loan number to your check or money order.

You can also pay by phone using a Debit Card or ECheck: 855-320-9160

**If your loan has been transferred to another servicer, please contact the LeaderOne Servicing Dept. for loan/payment details:

LeaderOne Financial Corporation
Servicing Dept.
(855) 320-9160
7500 College Blvd. Suite 1150
Overland Park, KS 66210
Mon- Fri 9-6 EST

No, mortgage payments must be paid by check or money order if paying by mail. *Please make sure to include your loan number on your payment.

If paying by phone, you may use a Debit Card or ECheck to make your first payment.

Statements are mailed out on the 16th of every month.

As long as you are current on your payments, you can pay additional principal to your loan at ANY time with no penalty. By making principal payments on your loan, you shorten the overall term of your loan and pay less interest even on a fixed rate loan!

  1. If you experience damage to your home, the first step is to report the loss to your insurance company and file a claim. For an overview of the Insurance Claim process, please click on the video link below.

       Play Video Understanding Insurance Claims

  2. Once you have filed your claim, please click here for important information, including how we will handle your claim, forms, and our contact information. For questions regarding the processing of insurance claim proceeds, please contact our Loss Draft representatives at 877-592-0192.

  3. Due to the disaster, you may be eligible for a temporary forbearance plan. This option may reduce or suspend your mortgage payment for a specific period of time to allow you to recover from this hardship. To discuss the payment assistance options available to you, please contact our Loss Mitigation specialists at 866-397-5370. A specialist will work with you to discuss your individual circumstances and options.

    You can register online to apply for hardship assistance.

    For an overview of the Payment Assistance Options, please click on the video link below.

       Play Video Payment Assistance Options

While serviced at LeaderOne Financial (Kansas):

LeaderOne Financial Corporation ISAOA/ATIMA
7500 College Blvd Suite 1150 Overland Park, KS 66210